01 · Fintech · Internet Banking
Banco ABC Brasil: experimentation at scale
Research Ops and Continuous Discovery to make evidence-based decisions in a regulated financial product.
Research Ops, interviews and journey analysis.
Opportunities become hypotheses with metrics.
Prototypes and usability testing.
A/B testing and AI-assisted synthesis.
Public reference
Public reference
Public referenceResultexperiments supported across acquisition, activation and retention.






